IT Services FAQ

General Support and Services

(Questions, Email, storage, WiFi):

• How do I report a problem?

  ITS Offices are open 8:00 a.m. - 4:30 p.m. M-F, 570-321-4150, help@lycoming.edu

  • Instructional/Technology support in Academic Center 2nd Floor, x4388
    • M-F 8 a.m. – 8 p.m. | Sat. 1 – 5 p.m. | Sun. 1 – 8 p.m.
  • After-hours emergencies contact Safety and Security

  Submit a Request with a Ticket

  Use our IT Help ticketing system to start a service request. Tickets provide you with email updates on the progress of your request for help.

  Submit your ticket by logging in to servicedesk.lycoming.edu. Use your Lycoming username and password to log in. A welcome message with instructions for submitting a ticket are posted on the first screen you see when you log in.

• Can I reference IT information online?

  On the Web at www.lycoming.edu/its

  • Click on “Faculty and Staff” to expand topics
• How do I reset my password on my own?
  • Visit https://pw.lycoming.edu:9251/
  • Or via myLyco – then click on Password Manager under “Quick Links”
• How do I access email?
  • Microsoft Outlook is installed on Windows computers
  • Via the web, visit https://mail.lycoming.edu
  • Mobile Phone - http://www.lycoming.edu/its/information-commons/mobile-email.aspx
• Where can I find internal campus news and resources?
  • myLyco.lycoming.edu is our portal for access to resources, information, forms, and news
• Who do we contact for information updates on www.lycoming.edu?
  • Content change requests go to the Department of Marketing and Communications
  • ITS has a web developer on staff that works directly with Marketing and Communications on website enhancements
• How do I print?
  • On campus printing instruction – (http://www.lycoming.edu/its/information-commons/student-printing.aspx)
  • Web-based printing – (http://lycoprint.lycoming.edu:9191/)
  • B/W printing/copying is $.07 per impression.
  • B/W duplex printing/copying (both sides of paper) is $.06 per impression
  • Color printing/copying is $.22 per impression. 
  • Color duplex printing/copying (both sides of paper) is $.20 per impression.
• Where can I store my documents on the network?
  • Students, Faculty, and Staff are provided secure/backed up storage on our network
  • Logged in Windows users will see an F:\ drive called HOME (for students, it is H:\)
  • Mac users will connect to LycoFS01
• Can I connect to network storage from off-campus?
  • Yes, you can go to https://connect.lycoming.edu (also known as LycoCloud)
  • An icon for LycoCloud can be found in the myLyco portal
• Can I use cloud-based storage for my documents?
  • The only cloud-based storage we currently recommend and support is the Lycoming College connection to Office 365.  If you’d like to use OneDrive in Office 365, please send a request to help@lycoming.edu.  We will then assist you in setting up that cloud-based storage solution.
• How do I connect my personal phone, tablet, or other device to the college WiFi?
  • All campus devices are required to pass our Campus Manager security system requirements
  • http://campusreg.lycoming.edu/registration/index-registration.jsp
• How do I make a long distance call with my office phone?
  • A Telephone Access Code (TAC) number is needed for personal calls. Contact x4150 or help@lycoming.edu if needed.
• What other telephone resources are available?
  • Voicemail access on and off campus or via email.
  • Student mobile numbers are collected during registration
  • Conference phones  - available by request to x4150 or help@lycoming.edu

Teaching Resources

(Labs, tech-enabled classrooms, reservation tech):

• Do you have a Learning Management System I can use with my course(s)?
  • Yes, we use Moodle 2.8.6
  • Moodle.lycoming.edu
  • Contact Diane Salamone for assistance at salamone@lycoming.edu
• How many computer labs and classrooms provide technology?
  • Computer Labs:  6 -Windows 8.1, 1-Mixed graphics lab with Apple/Mac, 1-Digital Media Lab with all Apple/Mac
  • Technology-Enabled Classrooms: 75 with projectors/monitors
  • Tablets, laptops, clickers, projectors available for reservation and deployment.  Please contact Steve Caravaggio for assistance scheduling or using any of these resources at caravagg@lycoming.edu or x4153
  • Library databases available on or off campus
  • Minimum of 30 days to get new software loaded in labs/classroom
  • Contact Steve Caravaggio to schedule a computer lab for class.  Schedules displayed outside lab spaces
• Who can I contact for support in integrating technology into my instruction?
  • Contact Steve Caravaggio – caravagg@lycoming.edu or Diane Salamone – salamone@lycoming.edu
• Who do I contact with questions on projection equipment in the classroom?
  • Wayne Hughes oversees projection equipment – hughesw@lycoming.edu
• Can I borrow video equipment to create content in class?
  • Contact Wayne Hughes at hughesw@lycoming.edu

Administrative Resources

• How do I access administrative data (rosters, grade input, budget information, student locator, etc.)?
  • Via myLyco – then click on Webadvisor under “Quick Links”
• How do I gain access to the Ellucian Colleague system?
  • The Colleague User Interface (UI) is primarily used by staff who work directly with the Ellucian Colleague system.
  • Permission and access are granted upon supervisor approval in writing.
• How are budgets for new technology purchases developed?
  • Requests for new equipment are sent to faculty in November, and staff in December
  • Academic Computing Committee and the Computer Replacement Taskforce meet in January/February
  • Approval of request is communicated in late April.  Some lab/classroom purchases in April with the rest after July 1
  • Software in the Labs – minimum of a complete computer lab is required