IT Services FAQ

General Support and Services

(Questions, Email, storage, WiFi):

• How do I report a problem?

  ITS Offices are open 8:00 a.m. - 4:30 p.m. M-F, 570-321-4150, servicedesk@lycoming.edu

  • Instructional/Technology support in Academic Center 2nd Floor, x4388
    • M-F 8 a.m. – 8 p.m. | Sat. 1 – 5 p.m. | Sun. 1 – 8 p.m.
  • After-hours emergencies contact Safety and Security

  Submit a Request with a Ticket

  Use our IT Help ticketing system to start a service request. Tickets provide you with email updates on the progress of your request for help.

  Submit your ticket by logging in to servicedesk.lycoming.edu. Use your Lycoming username and password to log in. A welcome message with instructions for submitting a ticket are posted on the first screen you see when you log in.

• How do I reset my password?
  • Visit http://passwordreset.lycoming.edu/
  • Or via myLyco – then click on Password Manager under “Quick Links”
• How do I access email?
  https://outlook.office.com/mail/inbox
• How do I find internal campus news and resources?
  • myLyco.lycoming.edu is our portal for access to resources, information, forms, and news
• Who do we contact for information updates on www.lycoming.edu?
  • Content change requests go to the Department of Marketing and Communications
  • ITS has a web developer on staff that works directly with Marketing and Communications on website enhancements
• How do I print?
  • On campus printing instruction – (https://www.lycoming.edu/its/information-commons/student-printing.aspx)
  • Web-based printing – (http://lycoprint.lycoming.edu:9191/)
• Where can I store my documents on the network?
  • Students, Faculty, and Staff are provided secure/backed up storage on our network
  • Logged in Windows users will see an F:\ drive called HOME (for students, it is H:\)
  • Mac users will connect to LycoFS01
• Can I use cloud-based storage for my documents?
  • The only cloud-based storage we currently recommend and support is the Lycoming College connection to Office 365.  If you’d like to use OneDrive in Office 365, please send a request to servicedesk@lycoming.edu.  We will then assist you in setting up that cloud-based storage solution.
• How do I connect my personal phone, tablet, or other device to the college WiFi?
  • All campus devices are required to pass our Campus Manager security system requirements
  • http://campusreg.lycoming.edu/registration/index-registration.jsp

Teaching Resources

(Labs, tech-enabled classrooms, reservation tech):

• Do you have a Learning Management System I can use with my course(s)?
  • Yes, we use Moodle 2.8.6
  • Moodle.lycoming.edu
  • Contact Katy Andersen or Michelle Murphy for assistance at andersen@lycoming.edu
    murphy@lycoming.edu
• How many computer labs and classrooms provide technology?
  • Computer Labs:  6 -Windows 10, 1-Mixed graphics lab with Apple/Mac, 1-Digital Media Lab with all Apple/Mac
  • Technology-Enabled Classrooms: 75 with projectors/monitors
  • Tablets, laptops, clickers, projectors available for reservation and deployment.  Please contact Katy Andersen for assistance scheduling or using any of these resources at andersen@lycoming.edu or x4153
  • Library databases available on or off campus
  • Minimum of 30 days to get new software loaded in labs/classroom
  • Contact Katy Andersen to schedule a computer lab for class.  Schedules displayed outside lab spaces
• Who can I contact for support in integrating technology into my instruction?
  • Contact Katy Andersen – andersen@lycoming.edu or Michelle Murphy – murphy@lycoming.edu
• Who do I contact with questions on projection equipment in the classroom?
  • Wayne Hughes oversees projection equipment – hughesw@lycoming.edu
• Can I borrow video equipment to create content in class?
  • Contact Wayne Hughes at hughesw@lycoming.edu

Administrative Resources

• How do I access administrative data (rosters, grade input, budget information, student locator, etc.)?
  • Via myLyco – then click on Webadvisor under “Quick Links”
• How do I gain access to the Ellucian Colleague system?
  • The Colleague User Interface (UI) is primarily used by staff who work directly with the Ellucian Colleague system.
  • Permission and access are granted upon supervisor approval in writing.
• How are budgets for new technology purchases developed?
  • Requests for new equipment are sent to faculty in November, and staff in December
  • Information Technology Committee and the Computer Replacement Taskforce meet in January/February
  • Approval of request is communicated in late April.  Some lab/classroom purchases in April with the rest after July 1
  • Software in the Labs – minimum of a complete computer lab is required