Aerial view of campus with Williamsport, the Susquehanna River and Bald Eagle Mountain as a backdrop

Student Complaints or Questions

The office of the Vice President for Student Life can provide guidance to a student who believes there is reason to make a complaint or cannot find the appropriate person or venue to ask a question. The Vice President for Student Life will assist students by helping them determine the nature of the complaint and/or the appropriate faculty or staff member to discuss/receive the initial complaint. It is recommended a student first try to address the complaint with the person or department with whom the conflict exists or the question is directed towards. If this is action is not possible or if it could make matters worse, writing to the Vice President for Student Life is appropriate and encouraged. All official complaints to the Vice President for Student Life must be made in writing to:

Daniel P. Miller, Ed.D.
Vice President for Student Life
102 Long Hall
millerda@lycoming.edu

Lycoming College strives to resolve all student complaints in a fair and expedient manner. Lycoming College encourages all students, regardless of their residency, to first submit any grievances, complaints or concerns directly to Lycoming College. Students who decide to file a formal complaint as an academic or nonacademic grievance must follow the process as outlined above.

Concerns should be expressed as soon as possible after the event occurs. Students are responsible for knowing if their specific grievance has a deadline for filing a grievance or complaint e.g., contesting a grade.

If a student feels that the issue remains unresolved after reasonable effort to follow the College's internal grievance procedures, the student may contact these entities to file a formal complaint:

  1. Pennsylvania Department of Education-Postsecondary and Adult Education
    Address: 333 Market Street, 12th Floor, Harrisburg, PA 17126-0333
    Phone: 717-783-8228
    Fax: 717-722-3622
    Email: ra-collunivseminfo@pa.gov
  2. Lycoming College's accreditor, Middle States Commission on Higher Education
    Address: 1007 North Orange Street, 4th Floor, MB #166, Wilmington, DE 19801
    Phone: 267-284-5000
    Email: info@msche.org
  3. Pennsylvania’s SARA Portal Agency at PDE-SARA.
    For a student who is unable to resolve a complaint via the above channels, please review NC-SARA complaint information.