About Handling Unwanted Mail

Use Junk Mail Handling to decide what to do with unwanted Internet e-mail that is sent to your Outlook e-mail address. This includes all e-mail where the sender's address is in the form of name@domain.com, name@domain.org, and so forth.

Junk Mail Handling does not apply to internal e-mail. Internal e-mail is e-mail where the sender is part of your Outlook system and the From field shows only the name of the sender, not an Internet address as explained above. If you want to block or junk internal e-mail, you can use Rules.

You have three options for handling Internet e-mail:

  1. You can add individual e-mail addresses or entire Internet domains to a Block List. Items from these addresses or Internet domains are blocked and never arrive in your Mailbox.
    • An Internet domain is the part of the e-mail address that comes after the @. For example, in the address Henry@mymail.com , the Internet domain is mymail.com.
  2. You can add individual e-mail addresses or entire Internet domains to a Junk List. Items from these addresses or Internet domains are delivered to the Junk Mail folder in your Mailbox. You can specify that the items in this folder be automatically deleted after < n > days.
  3. You can specify that any e-mail items from users whose addresses are not in your personal address books (including your Frequent Contacts address book and any personal address books you have created) are sent to the Junk Mail folder.

In addition to the Block List and Junk List, there is a Trust List. Use this list to add e-mail addresses or Internet domains that you do not want blocked or junked, no matter what is specified in the other two lists. For example, you may have zcompany.com in your Block List, but you have one friend whose address is myfriend@zcompany.com. Add this friend's e-mail address to the Trust List.

If you specify Junk Mail Handling options in Remote mode, make sure to synchronize with your Online Mailbox in order to see the same options when you log in to Outlook on another computer.