Information Technology Services (ITS) FAQ
General Support and Services:
General Support and Services
(Questions, Email, storage, WiFi):
How do I report a problem?
ITS Offices are open 8:00 a.m. - 4:30 p.m. M-F, 570-321-4150, firstname.lastname@example.org
- Instructional/Technology support in Academic Center 2nd Floor, x4388
- M-F 8 a.m. – 8 p.m. | Sat. 1 – 5 p.m. | Sun. 1 – 8 p.m.
- After-hours emergencies contact Safety and Security
Can I reference IT information online?
On the Web at www.lycoming.edu/its
- Click on “Faculty and Staff” to expand topics
How do I reset my password on my own?
How do I access email?
Where can I find internal campus news and resources?
- Content change requests go to the Department of Marketing and Communications
- ITS has a web developer on staff that works directly with Marketing and Communications on website enhancements
How do I print?
Where can I store my documents on the network?
- Students, Faculty, and Staff are provided secure/backed up storage on our network
- Logged in Windows users will see an F:\ drive called HOME (for students, it is H:\)
- Mac users will connect to LycoFS01
Can I connect to network storage from off-campus?
Can I use cloud-based storage for my documents?
- The only cloud-based storage we currently recommend and support is the Lycoming College connection to Office 365. If you’d like to use OneDrive in Office 365, please send a request to email@example.com. We will then assist you in setting up that cloud-based storage solution.
How do I connect my personal phone, tablet, or other device to the college WiFi?
How do I make a long distance call with my office phone?
- A Telephone Access Code (TAC) number is needed for personal calls. Contact x4150 or firstname.lastname@example.org if needed.
What other telephone resources are available?
- Voicemail access on and off campus or via email.
- Student mobile numbers are collected during registration
- Conference phones - available by request to x4150 or email@example.com
(Labs, tech-enabled classrooms, reservation tech):
Do you have a Learning Management System I can use with my course(s)?
How many computer labs and classrooms provide technology?
- Computer Labs: 6 -Windows 8.1, 1-Mixed graphics lab with Apple/Mac, 1-Digital Media Lab with all Apple/Mac
- Technology-Enabled Classrooms: 75 with projectors/monitors
- Tablets, laptops, clickers, projectors available for reservation and deployment. Please contact Steve Caravaggio for assistance scheduling or using any of these resources at firstname.lastname@example.org or x4153
- Library databases available on or off campus
- Minimum of 30 days to get new software loaded in labs/classroom
- Contact Steve Caravaggio to schedule a computer lab for class. Schedules displayed outside lab spaces
Who can I contact for support in integrating technology into my instruction?
Who do I contact with questions on projection equipment in the classroom?
Can I borrow video equipment to create content in class?
How do I access administrative data (rosters, grade input, budget information, student locator, etc.)?
- Via myLyco – then click on Webadvisor under “Quick Links”
How do I gain access to the Ellucian Colleague system?
- The Colleague User Interface (UI) is primarily used by staff who work directly with the Ellucian Colleague system.
- Permission and access are granted upon supervisor approval in writing.
How are budgets for new technology purchases developed?
- Requests for new equipment are sent to faculty in November, and staff in December
- Academic Computing Committee and the Computer Replacement Taskforce meet in January/February
- Approval of request is communicated in late April. Some lab/classroom purchases in April with the rest after July 1
- Software in the Labs – minimum of a complete computer lab is required