Information Technology Services (ITS) FAQ

See also the ITS Knowledge Base page for details regarding various aspects of computing and training at Lycoming College.

  • QuickLink on left of Lycoming web site for Information Technology: www.lycoming.edu/its
  • Help Desk x4150 or help@lycoming.edu
  • 7:30 am - 4:30 pm M-F, Student Help Desk x4388 during lab hours, Security at other times.

Outlook 2010 E-mail Standard

  • Windows client installed on office and lab computers.
  • Archive! Limited to 2 GB in live email; Archive is available.
  • Web access: mail.lycoming.edu.
  • Outlook functions: Calendar, Categories, Tasks, Mobile devices.
  • Viruses and Spyware are filtered before coming into the campus network. Still be suspicious of attachments (.exe) and links in your messages.
  • SPAM: Heuristics filter set to 5 of 10. Receive about 60,000 messages per day. Approximately 60% of incoming mail is being blocked.

Network / Internet

  • Single user name/password. Manage Your Password
  • Cisco-based network with Firewall & Packet Shaping. Allow downloads, but lower priority than e-mail and web browsing. No limit on individual user bandwidth, monitor for student abuse.
  • Personal network storage starts at 5 GB and can be increased as needed.
  • Campus Manager: All computers and devices must register periodically from all campus ports or wireless.
  • Cisco VPN Client for secure transparent use off campus.
  • Cisco Web VPN for quick access from any device. (https://connect.lycoming.edu)

Desktop / Software Standards

  • Save to “F” Drive (student “H”) ITS does not recover local C drives by policy.
  • Network Printing: (No individual printers) Department charge-back. Paper supplied from Print Shop. Toner from Business Office. $.07/$.06 Black & White, $.22/$.20 Color. Duplex discount.
  • Upgrading to Windows 8.1/Office 2013 on all office, lab and classroom computers.
  • Microsoft and Adobe site license: Word, Excel, PowerPoint Access, Publisher, etc.
  • MS System Center Endpoint Protection Anti-Virus/Spyware on all College computers. MS Essentials for student PC’s.
  • Microsoft Word 2010/13 standard for all documents.
  • Internet Explorer 10/11 official support for WebAdvisor, Web mail, Portal on PC. Support Firefox, Chrome, Safari when possible.
  • Outlook 2010/13 client for reading campus mail at userid@lycoming.edu. Not supporting Third-party e-mail clients using POP nor IMAP4.
  • Moodle v2.6.3 is the standard for e-Learning.
  • SPSS 22 statistics is the standard.
  • Lab software must be purchased for every machine in one lab. Call Steve Caravaggio.
  • Clicker receivers on all lecture computers. Doceri Annotation. Contact Steve or Help Desk.

Moodle 2.6.3 E-Learning Standard

  • Approximately 190+ courses online.
  • All course readings are put on Moodle
  • One-on-One assistance. Contact Diane Salamone.
  • moodle.lycoming.edu

Wireless

  • Campus Manager registration, including mobile devices.
  • Ethernet is faster than wireless.
  • Classrooms, labs, library, lounges, administrative buildings, gym, etc.
  • Please report “no signal” areas in buildings.

Budget Process

  • Cycle: November for Faculty, December for Administrators, Committees Jan/Feb, Approval late April. Some lab & faculty purchases in April, rest after July 1.
  • Letter to all directors, chairs, and faculty in November.
  • Think about software in labs for the next year. Policy is that all or at least a complete lab must be populated.
  • Plan needs including smaller devices (experimental equipment, USB devices, etc.).
  • Electronic devices, such as cell phones, etc. are reviewed for policy compliance at the Business Office.  Should be in the annual budget and have Cabinet approval.

Telephone

  • Personal calls with TAC code.
  • Voice Mail access from on and off campus.
  • Use e-mail first (Student required to read College e-mail per Student Handbook). Student cell phones are often long distance.
  • Student cell number collected during Registration.
  • Conference phone by request and multi-party.
  • Calling cards available for travel.
  • VOIP phone system – guides online.

Teaching Facilities

  • Labs: 5 Windows 8.1, 1 Mixed Graphics Lab with Macintosh. 1 Digital Media Lab with only Macintosh. Both running “Mavericks” OS.
  • Proxy Server for Library Database off campus.
  • Minimum of 30 days to get new software loaded in labs for testing and “reimaging” systems.
  • Clicker software pre-installed.
  • Mini lab in C203. 30 and 16 iPad carts, Laptop cart
  • Call Steve Caravaggio in Computer Center to schedule labs for classes. Schedule posted in Academic Computing section of web site.

Personal Buys

  • Dell Laptop Initiative: see IT web site. 12% disc.
  • AICUP: Microsoft purchases for employees and students. www.selectstudent.com
  • Verizon 18% cell phone discount plan for personal use. Must be 570 (or new 272) area code.

Administrative Computing

  • User Interface - Web access into Administrative Data, such as purchase orders.
  • WebAdvisor - Web link into Administrative Data.
    • Submitting grades, Degree Audit, Rosters, Payroll Timesheet Entry.
    • Student Locator, Personnel Info, Work Order Requests, Dept budgets, etc.
  • Budget Office purchase rules under Treasurer's Office portal site.

Student Computing

  • Orientation: E-mail (500 MB), Webadvisor, network space, password reset, policies.
  • ResNet 21st year. Self-install.
  • Campus Manager: user authentication, Windows updates, MS Essentials Anti-virus/spyware mandatory.
  • Printing/copying $30 credit/semester. $.07/$.06 Black & White, $.22/$.20 Color. Duplex discounts. Computers on ResNet not charged for local printing.
  • Labs: Requires login, network space automatically available, systems secured.
  • 1 GB network space after logging in. Backed up continuously.
  • WebAdvisor : Grades seen immediately, Financial aid, Degree Audit, Room assignments, Class Schedule (no longer handed out), Freshman Orientation, etc.

Media Services

  • Most classrooms are equipped with permanent projectors.
  • Media Services: 7 days to schedule Mobile Equipment.
  • Overheads, screens, and network connections in every classroom.
  • Make mobile TV requests from Media Services: see web site for live cable locations. Classrooms project video instead of having TVs.
  • Wide screen 16:9 displays. See web site.
  • Facility schedule is an online form and link under Campus Calendar.
  • HD TV everywhere on campus.

Web

  • Content change requests to Elizabeth Greenaway. News write-ups to Marketing and Communications.
  • Development requests to Bobby Brown, Web Developer. Programs new templates, menu features, and new functions.
  • Cascade for users to change content on defined pages.
  • myLyco portal for internal documents and collaborative workgroups. Link on top banner.