General Questions


Why haven't I received a paper statement in the mail?

Lycoming College does not send paper statements. Students and their authorized parties can access and print a statement online. Students must log into WebAdvisor to access their online statement.  Authorized parties can access the student's statement online by going to the the Business Office web page or the link below and entering their login name and password. 

Manage My Student's Account

What if I am not an authorized party on my student's account?

Your student can set up multiple authorized parties by accessing WebAdvisor selecting Financial Information, Manage Your Student Account.  Once on the landing page of the Enterprise eBill/ePay system, select Add an Authorized party and follow the instructions. Authorized parties will receive an email from Nelnet Business Solutions with a link inviting them to set up the account.  

Why was I charged health insurance?

All students are required to carry appropriate health insurance coverage. Students without appropriate coverage are required to purchase the college student health plan. To determine if your insurance meets the requirements students must complete the waiver found at www.asrmstudent.com/lycoming. This waiver must be completed at the start of each school year that students are enrolled.  

To enroll in the college health plan go to www.asrmstudent.com/lycoming.  

It is the responsibility of each student to know and understand the type(s) of insurance(s) he/she holds. It is also the students responsibility to fill out and submit their own insurance claims.

The last date to waive student health insurance for the Fall semester is September 30th and January 31st for the Spring semester.  

What does the College’s health insurance plan cover?

By going to the following website, you will be able to view the insurance brochure, summary of benefits and coverage.      

Student Health Insurance

Since I have enrolled in the College's insurance plan, where do I go to print my ID card?

By logging into the following website, you will be able to view claims, request ID cards, generate ID cards, change mailing address, etc.

https://www.helpwithmyplan.com/login

Who do I contact about a parking fine on my statement?

You can contact Security at (570) 321-4604.

Who do I contact about a residence hall fine on my statement?

You can contact Residential Life at (570) 321-4046.

Can I access my 1098T online?

You can access your 1098T online by going to https://heartland.ecsi.net/. If you have no other forms or accounts with Heartland ECSI and only want to access your 1098T, you will not need to set up a profile. Simply go to https://heartland.ecsi.net/. Once on the website, select Tax Documents, then on the next page select "CLICK HERE TO SEARCH FOR YOUR TAX FORM" Complete the necessary information to access the 1098T.

If you have other forms and accounts with Heartland ECSI, you will need to retrieve your login credentials by selecting Click here to retrieve your login credentials.