SET-UP
VOICE MAIL
FACULTY
AND STAFF
1. Call the voice mail system: 4999
2 Password
(for setup purposes only)
type in 54321.
3. Answer
the system’s questions. You will record your name; record a personal greeting;
press # to continue
and set your personal password (security code)
(which you will use to access
your mailbox to retrieve messages)
and press #. (note: security code cannot be in
consecutive order, same digits nor an extension number)
4. When you hear “to continue,” press * and hang up
TO CHECK NEW MESSAGES
1.
Call the system 4999
from the office 1. Call the system (570) 321-4999, from
off campus.
2.
Enter your
personal security code.
2. Enter
*plus your extension
3.
If you have a new
message and would like 3. Enter your
security code (password)
to hear
it, enter 1.
4. If you have a new message & would like to hear it, enter 1.
*TO GET INTO THE MESSAGE QUICKER:
PRESS 4999, SECURITY CODE PLUS #1#
*NOTE: ALWAYS PRESS * TO EXIT THE
VOICE MAIL SYSTEM
TO CHECK NEW MESSAGES FROM ANOTHER CAMPUS PHONE
1.
Call the system 4999
2.
System asks for
your personal security code : Enter #*plus your extension
3.
Enter your
personal security code (password).
4.
If you have a new
message and would like to hear it, enter 1.
1.
Call the system 4999
from the office, or (570) 321-4999 from outside the office.
2.
Enter your
personal security code. (note: you must go into your voice mailbox to access
another)
3.
When asked “Send
Messages?”, enter 2 for yes.
4.
System will ask
you to enter the extension(system will then play back
the person’s name & extension you selected). Press #, select
# to record your message. Message
options, press # to send..
You can
re-direct, (or copy) a message to another subscriber, (anyone else who has
voicemail).
1.
While listening
to a message, press #
to skip over the message, you will hear the time/date the message
was recorded, press 5 to forward.
2.
Enter the
extension (system will play back the person’s name/ext. you selected); press #.
3.
Enter 2 if you
want to record an introduction to the message, otherwise, when you hear “ Message Options” “forward as is” - press #
TRANSFERRING A CALL DIRECTLY TO A VOICE MAILBOX
With an outside
call in progress:
1.
Press transfer.
2.
Press 4999, wait for answer.
3.
Enter the extension
you are transferring to, and hang
up.
SHORT CUTS
–press during a message
Save (archive) 2 Reverse
7 (move backward in
message)
Delete 3 Fast-Forward 9
SHORT
CUTS – PRESS AFTER A MESSAGE
Repeat 1
Delete 3 Forward Message 5
Reply 4 Mark as New 6
VOICE MAIL SHORTCUTS: 4999 + SECURITY CODE
+
Change Greetings 411
Change Password
(security code) 431
Change Recorded
Name 432
Change to
Alternate Greeting: 411
then press 2 then press 2 again
BY PASS GREETING: PRESS # AND RECORD YOUR MESSAGE:
If you wish to
leave a message, you may bypass the department’s or
personal greeting by pressing the # at the beginning of the message. The
system will immediately record your message.
The “message waiting” light appears
in the upper right hand corner of the phone, will be lit. Also, when you pick up your
handset and if you hear a “stutter” dial tone, it means there is a
message. At this point, you may check
your Voice Mailbox or you may proceed with making your phone call. The message waiting dial tone will be present
every time you pick up the handset until new messages are listened to.
The “MW” (message waiting)
light, upper right hand corner of the phone, will be lit.
“You
have reached (state
your full name). I’m unable to take
your call at this time. You may stay on the line to leave me a message or if
you need immediate assistance, please press #### at this time to be
connected to the department secretary. Thank you.”
WHEN ANSWERING A DEPARTMENT TELEPHONE THE PROCEDURE
WILL BE AS FOLLOWS:
(STATE NAME OF DEPT.) – (THEN YOUR NAME) – MAY
I HELP YOU?
Always try to answer calls by
the third ring and in a pleasant and professional manner.
Rev 11/09/03