To Set Up Your Mailbox

1. Call the voicemail system (4999).
2. Enter the password (for setup purposes only): 54321.
3. Answer the system's questions. (You will record your name and a personal greeting).
4. Press # to continue and set your personal password (security code, which you will use to     access your mailbox to retrieve messages).
5. Press # again (NOTE: the security code cannot be in consecutive order: cannot use same     digits or an extension number).
6. When you hear "To continue...", press * and hang up.

To Check New Messages

    On Campus:
    1. Call the system (4999) from the office.
    2. Enter your personal security code.
    3. If you have a new message and would like to hear it, press 1.

    Off Campus:
    1. Call the system (570-321-4999) from off campus.
    2. Enter * + your extension.
    3. Enter your security code (password).
    4. If you have a new message and would like to hear it, press 1.

    To get to the message quicker:
    1. Press 4999 + security code + #1#.
    NOTE: Always press * to exit the voicemail system.

To Check New Messages From Another Campus Phone

1. Call the system (4999).
2. When the system asks for your personal security code, press #* + your extension.
3. Enter your personal security code (password).
4. IF you have a new message and would like to hear it, press 1.

To Leave a Message Directly in a Subscriber's Mailbox

1. Call the system (4999) from the office, or (570-321-4999) from outside the office.
2. Enter your personal security code (NOTE: you must go into your voice mailbox to access     another).
3. When asked, "Send messages?", press 2 for yes.
4. The System will ask you to enter the extension (when you do, it will then play back the     person's name and extension you selected).
5. Press #, then # again to record your message. When you're given message options, press     # again to send.

Re-Directing (Forwarding) a Message

NOTE: You can re-direct (or copy) a message to another subscriber (anyone else who has     voicemail).
1. While listening to a message, press # to skip over the message. You will hear the time/date     the message was recorded. Press 5 to forward.
2. Enter the extension and press # (the system will play back the person's name/extension     you selected).
3. Press 2 if you want to record an introduction to the message. Otherwise, you hear,     "Message Options... forward as is", press #.

Transferring a Call Directly to a Voice Mailbox

1. With an outside call in progress, press transfer.
2. Press 4999 and wait for an answer.
3. Enter the extension you are transferring to and hang up.

Short Cuts (Press During a Message)

To save (archive): 2
To delete: 3
To reverse (move backward in the message): 7
To fast-forward: 9

Short Cuts (Press After a Message)

To repeat: 1
To delete: 3
To reply: 4
To forward the message: 5
To mark as new: 6

Voicemail Shortcuts (Press 4999 + Security Code +)

411 to change your greeting
431 to change your security code (password)
432 to change the recorded name
411 + 2 + 2 to change to an alternate greeting

Bypass a Greeting

1. Press # and record your message.
    NOTE: If you wish to leave a message, you may bypass the department's or personal     greeting by pressing # at the beginning of the message and the system will immediately     record your message.

How To Tell If You Have a Voicemail Message

    Single Line Phones
    The "message waiting" light, which appears in the upper right hand corner of the phone, will     be lit. Also, when you pick up your handset and if you hear a "stutter" dial tone, it means     there is a message. At this point, you may check your Voice Mailbox or you may proceed     with making your phone call. The message waiting dial tone will be present every time you     pick up the handset until new messages are listened to.

    Single Line Phones
    The "MW" (message waiting) light in the upper right hand corner of the phone will be lit.

Lycoming College Recommended Voicemail Greetings (for Faculty and Staff)

"You have reached... (state your full name). I'm unable to take your call at this time. You may stayo on the line to leave me a message, or if you need immediate assistance, please press #### at this time to be connected to the department secretary. Thank you." NOTE: When answering a department telephone, the procedure will be as follows:
"(state name of dept.) - (then your name)... May I help you?" Always try to answer calls by the third ring and in a pleasant and professional manner.

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