7911 Model Phone - Staff Guide

Phone Set-Up

  1. Display Screen
  2. Phone Series and Model
  3. Softkeys
  4. Navigation/Scroll Button
  5. Display/Menu of Applications
  6. Hold Button
  7. Keypad
  8. Volume Control
  9. Handset and Voice Mail Indicator Light
  10. Footstand

Dialing Guide

From your office phone, you may place calls off-campus campus for work-related or personal reasons. To make personal calls, you must apply for a Telephone Access Code and all charges will be applied to your personal account.

For work-related calls:

  • On-Campus: Dial the 4 digit extension.
  • Calls within the 570 Area Code: Press 9 + 7-digit number.
  • Calls outside the 570 Area Code: Press 9 + 1 + Area Code + 7-digit number.
  • International Calls: Please contact the Office of Telecommunications for directions.

For personal calls:

*Remember, you must use a TAC number to make personal calls.*

  • On-Campus: Dial the 4-digit extension.
  • Calls within the 570 Area Code: Press # 9 9 + 7-digit number. You will hear “Beep Beep.” Enter your TAC number.
  • Calls outside the 570 Area Code: Press # 9 9 + 1 + Area Code + 7-digit number. You will hear “Beep Beep.” Enter your TAC number.
  • International Calls: Please contact the Office of Telecommunications for directions.

After you dial 9 to get an outside line, you WILL NOT hear a dial-tone. However, it IS dialing. There is a 5 second pause before you hear the connection (for example, ringing or busy signal) on the other end of the line.

Note: Dialing instructions for the fax machines may differ. Please see the department secretary for directions when placing a fax.

Voice Mail Guide

Checking Your Voice Mail

The red light on the back of your handset is the voicemail indicator light. When this light is on, it indicates that you have voicemail waiting.

To Check New Messages from Your Office:

  1. On your phone, dial 7000 -OR- press the MSGS softkey on your phone.
  2. Enter your password and then press #.
  3. To check new messages, press 1.

To get into the message quicker, press 7000, password, #1#.

For more information on using your voice mail, please visit Faculty & Staff Voice Mail.

Phone Shortcuts

Answering a Call

Simply pick up the handset.

Placing a Call

Lift the handset and dial the number (remember use the “Dialing Guide”).

Placing a Call on Hold

Press the Hold button.
Press the Hold button again to reconnect.

Transferring a Call

While on the phone, press the Transfer softkey.
Dial the 4-digit extension you want to transfer to.
Press Transfer again.
Hang up.

Call Forward

Press CFwdAll softkey.
Dial the 4-digit number you want to transfer to.
Forwarding calls directly to voice mail: Press CFwdAll softkey, then press the MSGS softkey.
To undo call forward, press CFwdAll again.

Redial Last Number Called

Press Redial softkey.
Lift handset.

Retrieve Missed, Received, & Placed Calls

Press Display/Menu button.
Use Navigation button to highlight “Directories.”
Press the Select softkey.
Highlight call type to view using the Navigation button and press the Select softkey.
Scroll up and down through the calls with the Navigation button.
To exit the number listing, press the Exit softkey three times.

Set Ringer Volume

Press Volume button up or down.
Press Save softkey.

Set Call Volume

While on a call, press the Volume button up or down.
Press the Save softkey.

Speed Dials

For your convenience, a limited number of speed dials can be programmed onto your phone by contacting the Telecom Office at extension 4074.

Revised 6/10/2010