Reporting Technical Problems

The IT Help Desk in IT Services

Weekdays 8:00 a.m. until 4:30 p.m. during the academic year (until 4:00 p.m. when summer administrative hours are in effect)

Stop in to room A7 (Academic Center) or call 570-321-4150.

2nd Floor Help Desk (west end 2nd floor lounge, Academic Center)

Staffed by student assistants, extended hours during the academic year (hours vary by semester), late night/early morning hours during finals

No appointment necessary - support for computer labs, public printers, network access on personal computers, etc.

Weekdays and weekends, generally until 12 midnight

Email

Contact us by email to help@lycoming.edu.

After-hours emergencies - contact the Office of Safety and Security at 570-321-4064.

Type of ProblemContactPhoneEmailPrimary Backup
Datatel Software Or Webadvisor
Datatel Administration Janet Payne 4151 payne@lycoming.edu Sean Wilson
HR, Payroll, Budget, GL, Accounts Payable, Purchasing, Student AR Sean Wilson 4152 wilsons@lycoming.edu Janet Payne
Residential Life, Financial Aid, Registrar, Admissions Bernard McFadden 4149 mcfadden@lycoming.edu Janet Payne
WebAdvisor Janet Payne 4151 payne@lycoming.edu Sean Wilson
Outlook
Outlook Problems Julie Adams 4150 adamsj@lycoming.edu
Outlook Passwords Faculty/Staff Julie Adams 4150 adamsj@lycoming.edu
Outlook Passwords Students Julie Adams 4150 adamsj@lycoming.edu
Hardware
PC Hardware Problems Steve Caravaggio 4153 caravagg@lycoming.edu Diane Salamone
PC Software Problems Steve Caravaggio 4153 caravagg@lycoming.edu Zack Lease
Printer Hardware Problems Steve Caravaggio 4153 caravagg@lycoming.edu Diane Salamone
Printer Queue Problems Julie Adams 4150 adamsj@lycoming.edu
Macintosh Problems Diane Salamone 4313 salamone@lycoming.edu Zack Lease
Labs
Software in Labs Steve Caravaggio 4153 caravagg@lycoming.edu Diane Salamone
Lab Problems Diane Salamone 4313 salamone@lycoming.edu Steve Caravaggio
Lab Scheduling Steve Caravaggio 4153 caravagg@lycoming.edu Julie Adams
Lab Consultants Diane Salamone 4313 salamone@lycoming.edu Julie Adams
Moodle
Moodle Support Diane Salamone 4313 salamone@lycoming.edu Zack Lease
Multimedia
Audio and Video Equipment Wayne Hughes 4083 hughesw@lycoming.edu Julie Adams
Borrowing Projectors Wayne Hughes 4083 hughesw@lycoming.edu Julie Adams
Borrowing Laptops Wayne Hughes 4083 hughesw@lycoming.edu Julie Adams
Bulletin Board Wayne Hughes 4083 hughesw@lycoming.edu Julie Adams
Cable Television Wayne Hughes 4083 hughesw@lycoming.edu Julie Adams
Satellite Wayne Hughes 4083 hughesw@lycoming.edu Julie Adams
Network Infrastructure
Network Cable/Jack Problem Nicole Franquet 4081 franquet@lycoming.edu Brandon Seymore
Infrastructure Planning Dave Heffner 4278 heffner@lycoming.edu Nicole Franquet
Microsoft
Microsoft Login Problems Julie Adams 4150 adamsj@lycoming.edu
Microsoft Password Problems Fac/Staff Julie Adams 4150 adamsj@lycoming.edu
Microsoft Password Problems Students Julie Adams 4150 adamsj@lycoming.edu
Policy
Policy & Strategic Planning Dave Heffner 4278 heffner@lycoming.edu Phil Sprunger
Resnet
Resnet Problems Steve Caravaggio 4153 caravagg@lycoming.edu Diane Salamone (software); Brandon Seymore(hardware)
Telephone
Telephone Problems Sandra Barnes 4074 barnes@lycoming.edu Julie Adams
Voice Mail Sandra Barnes 4074 barnes@lycoming.edu Brandon Seymore
Phone Wiring Brandon Seymore 4074 seymore@lycoming.edu Brandon Seymore
Training
Training Steve Caravaggio 4153 caravagg@lycoming.edu Diane Salamone
Web
Web Master Bobby Brown 4250 brownr@lycoming.edu
Web Design Bobby Brown 4250 brownr@lycoming.edu Dave Heffner
Web Policy Dave Heffner 4278 heffner@lycoming.edu Bobby Brown
Sharepoint Designer/Contribute/Dreamweaver Steve Caravaggio 4153 caravagg@lycoming.edu Diane Salamone
Proximity Access/Fire Alarm Security 4064 security@lycoming.edu