IT Services Home

Academic Computing

Campus Manager

Computer Labs

Moodle

Resnet

WebAdvisor

Web Toolkit

Wireless

Workshops

End-User Support

Knowledge Base

Media Technology

Telecommunications

Policies & Procedures

Dell Laptop Intiative

Software Discount

 

Information Technology Services (ITS) FAQ

See also the ITS Knowledge Base page for details regarding various aspects of computing and training at Lycoming College.

∙ Fast Find on left of Lycoming web site: www.lycoming.edu/it

∙ Help Desk x4150 or help@lycoming.edu.

∙ 8 - 4:30 M-F, Student Help Desk during lab hours, Security at other times.

Groupwise 7 E-mail Standard

∙ Windows client installed on office and lab computers.

∙ Archive! Limited to 100 MB. Inbox not recovered; Archive is on file system.

∙ Web version: Mail.lycoming.edu. Backup: student.lycoming.edu. Icons on the Administration, Academic and Current Students web pages.

∙ Checklists, Categories, Schedule (faculty schedule), Tasks, Discussion groups.

∙ Viruses and Spyware are filtered before coming into the campus network. Still be suspicious of attachments (.exe) and links in your messages.

∙ SPAM: Heuristics filter set to 5 of 10. E-mail is tagged as susptect SPAM at 3.5 > 80% of incoming mail is SPAM.

Network / Internet

∙ Cisco-based network with FireWall & Packet Shaping. Allow downloads, etc., but lower priority than e-mail and web browsing. Limit individual user bandwitdth.

∙ Personal network storage starts at 60MB for employees and can be increased up to 500MB. Archive on CD/RW on local, lab, or common computer.

∙ NetStorage for web-based access. See icons on the Admin/Acad web pages

∙ Web page design help for departments.

Moodle 1.6 E-Learning Standard

∙ Library eReserves and Regular classes.

∙ One-on-One assistance.

Wireless (11MB shared vs. 100MB dedicated)

∙ Academic Center: Library, Pennington Lounge (including patio outside), 2nd and 3rd floor classrooms, 2nd and 3rd floor C section labs.

∙ Wertz: Burchfield lounge, Jack’s Corner, Jane Shultz Banquet Room.

∙ Heim: 1st and 2nd floors, outside main Quad.

∙ Everything else is wired

∙ Registration is with Campus Manager

Budget Process

∙ Cycle: November for Faculty, December for Administrators, Committees Jan/Feb, Approval late April. Some lab & faculty purchases in April, bulk on July 1.

∙ Letter to all directors, chairs, and faculty in November.

∙ Think about software in labs for the next year. Policy is that all or at least a complete lab must be populated.

∙ Plan needs including smaller devices (experimental equipment, USP devices, etc.).

∙ Electronic devices, such as cell phones, etc. are blocked at the Business Office when put into supply budgets. Should be in the annual budget.

Student Computing

∙ Orientation: E-mail (50MB), Webadvisor, network space, policies

∙ 99%+ on ResNet. 13th year. Self-install. Mandatory Technology Fee.

∙ Printing $.05/page after 600 pages per semester. Computers on ResNet not charged for local printing.

∙ Labs: Requires login, network space automatically available, systems secured.

∙ 100MB network space after logging in. Backed up nightly.

∙ WebAdvisor

∙ Grades seen immediately, Financial aid, Degree Audit, Room assignments, Class Schedule (no longer handed out), Freshman Orientation, etc.

∙ Packetshaper: P2P, Bandwidth, and Virus violations.


Media Services

∙ Try to schedule rooms with Registrar for permanent computers/projection equipment (see Media Services for more details.

∙ Lab: B201, Heim, A3, A5 (not B200)

∙ B12, 202, 204, 206, 208, 209, 300, 302, 304, 306,307, C303, HEIM, G40,G9, G11, Fine Arts. Projection only in Honors Hall and Schultz Dining

∙ Media Services: 10 days to schedule Mobile Equipment.

∙ Overheads, screens, and network connections in every classroom.

∙ Permanent TV's from Media Services: see web site or make mobile requests.

∙ Broadcast from tape or satellite on Ch.2 or Bulletin Board on Ch.80.

∙ Web cams by request and streaming audio and video services.

∙ Facility schedule is an online form and link under Campus Calendar.

 

Desktop / Software Standards

∙ Must save to F Drive, do not recover data on C Drive.

∙ Archive on CD/RW after exceeding F Drive Space.

∙ Network Printing: (No individual printers) Department chargeback. Paper & toner supplied from Print Shop. Networked Color printers and Poster maker in Print Shop ($1.25/sq ft.)

∙ Windows XP/Office 2003 in all labs and classroom computers, students on ResNet.

∙Virus and Spyware Protection: TrendMicro on all employee computers, labs, and servers. Students supply their own.

∙ Windows XP updates pushed out from central servers to office desktops.

∙ Microsoft Word for all attachments and publications. No Works or WordPerfect.

∙ FrontPage 2003 for Department pages. Pages must abide by Lycoming web page design standards. Redesign now incorporating content management and DreamWeaver.

∙ Internet Explorer 6 for WebAdvisor and web mail on PC. Current Firefox for Mac. No other browsers supported.

∙ GroupWise for reading campus mail at userid@lycoming.edu. Not supporting Third-party e-mail clients using POP. Passive support for IMAP4.

∙ Moodle is the standard for e-Learning.

∙ SPSS 14.0 statistics is the standard

∙ Lab software must be purchased for every machine in one lab.Call ITS.

∙ Microsoft site license: Word, Excel, Access, Publisher, Picture Manager.

Telephone

∙ Personal calls with TAC code.

∙ Voice Mail access from on and off campus.

∙ Avoid calling student cell phones to prevent excessive off-campus local and long distance calls. Students have dial tone and voice mail with Technology Fee.

∙ Switchboard Operators in Long Hall are also ITS staff. Issues to Brigitte.

∙ VOIP Project: New phone technology over next 2 years.

Teaching Facilities

∙ Labs: 4 Windows XP, 1 Mixed Graphics Lab with Macintosh OSX. All have CD Burners and can save to network storage. B200/B201 accept “thumb drives.” No floppy drives starting next year.

∙ Proxy Server for Library Database off campus.

∙ Minimum of 30 days to get new software loaded in labs.

∙ Call Steve Caravaggio in Computer Center to schedule labs for classes. Schedule posted in Academic Computing section of web site.

Personal Buys

∙ Dell Laptop Initiative: see Bookstore web site

∙ AICUP: Microsoft purchases for employees and students.

∙ Verizon 12% cell phone discount plan for personal use in 570 are code.

Administrative Computing

∙ User Interface - Windows client link into Administrative Data

∙ WebAdvisor - Web link into Administrative Data

∙ Submitting grades, Degree Audit, Rosters, Payroll Timesheet Entry

∙ Student Locator, Personnel Info, Purchase Order, Work Order Requests

∙ Budget officers look at Budget Office rules under Treasurer's Office

 
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