All Tutors & Study Group Facilitators (SGFs)
Submitting Reports and Hours
Following the College's two-week pay period schedule, turn in all tutor report forms, study group attendance sheets, and the ARC timesheet to the ARC (see dropbox in central waiting area) every other Monday. Submit hours on WebAdvisor by Monday as well. Notify Mrs. Wheeler of any late reports and/or discrepancies between reports and hours submitted. If you miss the deadline for submitting hours in a given pay period, notify Mrs. Wheeler. If anything looks suspicious on your time sheet, Mrs. Wheeler will "reject" it and ask you for an explanation before allowing you to resubmit your hours.
Academic Performance Standard
All current ARC tutors and SGFs must maintain a cumulative GPA of at least 3.0 to be eligible for continued employment by the ARC. This means that all potential tutors must also demonstrate a GPA of at least 3.0 to be eligible for employment. Exceptions may be granted on a limited basis for reasons related to academic performance patterns, demand for tutoring in a given subject area, availability of tutors in a given subject area, departmental selection of tutors, etc. When/if a tutor's cumulative GPA falls below 3.0, reinstatement may occur once that tutor's GPA rises to at least 3.0. At the end of each semester, Mr. Hartsock and Mrs. Wheeler will review GPAs of all current tutors and applicants for open positions to determine eligibility.
Rationale: The ARC has established this performance standard in order to maintain the quality and effectiveness of the peer tutoring and study group programs. Moreover, students who have a GPA on the low side should focus their efforts on and devote more time to their own academics.
Cap on Hours
ARC tutors and SGFs are limited to 15 hours of work over a two-week period. Exceptions will be granted for writing tutors due to on-call hours or for tutors in certain high-demand subjects. Tutors should consult with Mrs. Wheeler if they anticipate exceeding the cap or have already exceeded it in a given pay period.
Subject Tutors Only
For Your Safety
Never tutor in a dorm room or non-public place.
The ARC will not pay you to tutor a student in your own class (a specific course in which you're both enrolled) unless arrangements have been made between the ARC, your professor, you, and the student. Consult with Mrs. Wheeler and your professor before responding to student requests falling under this category.
Group Tutoring Policy
The ARC highly values and encourages one-on-one tutoring, but you may arrange for group tutoring sessions when necessary or appropriate. After a group tutoring session, record the session on a single tutor report form, but please have all participants print AND sign their names on the back of the sheet (like a sign-in sheet). On the front, make a note saying, "Group session - See reverse." The ARC will process a separate report for each participant; however, when submitting your time on WebAdvisor, you will treat a group session like a one-on-one session. For example, if you work with a group of 5 students for 1 hour, you can only submit an hour, not 5 hours.
Late or Absent Tutees
If a student misses an appointment with you more than once or is frequently late to appointments, tell the student you can no longer tutor him/her. The same goes for students who are clearly disrespectful and/or rude to you. Payment policy: If a student is at least 15 minutes late to an appointment for a second time, you may submit that time on WebAdvisor. Fill out a tutor report form as well, explaining the situation.
Even if no one shows up to your study group session in the first 15 minutes or so and you don't expect anyone to come after that point, remain in your assigned classroom for the entire hour just in case. Bring work with you to do while you wait. If attendance remains low as the semester progresses, consult with Mrs. Wheeler.
Writing Tutors Only
“Drop-in” vs. “Drop-off” Tutoring
We’re a drop-in service, meaning students do not need to make an appointment before coming. We are not, however, a drop-off service; students cannot drop off a paper and pick it up later. We value collaborative, interactive learning. When a student asks about dropping off a paper, kindly clarify how our service works: “Oh, I’m sorry; that’s not how we do things here. The best way I can help you is to talk over your paper with you.”
Tutoring Outside of the Writing Center
Only tutor someone when he/she can't make your regular tutoring hours or is desperate and you happen to have the time. Fill out a report form and enter the information into the database during your next shift. Don't accept e-mailed essays with the request to "please look over it." Insist that the student meet one-on-one with you for tutoring either during your regular hours or outside of the Writing Center if necessary. That's the kind of face-to-face tutoring we want to uphold. The student must be present and actively engaged, not passively letting you "fix" the paper.
Using the ARC Printer
When a student asks you to read an electronic (laptop) version of a paper instead of a hardcopy, you can either go ahead and use the laptop or print out the paper using the ARC printer. Then stress to the student that he/she should bring a hardcopy next time. Always ask Mrs. Wheeler before printing any of your own papers, articles, etc.
Evening On-Call Hours
When you're called in, stay for at least an hour (unless you're called in at the very end of the 3-hour evening shift). This will ensure enough Writing Center coverage and easier calculation when submitting hours on WebAdvisor.
Submitting On-Call Hours: The Half-Time Rule
If you're on call for all 3 hours without being called in, you'll enter 1.5 hours on WebAdvisor. That's just for standing by the phone and being available should you be called in.
If you're called in, add the time you actually came in to work plus half of the remaining on-call time. So, if you're called in to work and you stay for an hour, you'll add 1 hour (actual work time) plus 1 hour (half of the 2 remaining on-call hours), for a total of 2 hours. If you're called in and you work for 2 hours, you'll add 2 plus .5 (half of the remaining on-call time), for a total of 2.5. If you're called in and you work for all 3 hours, you'll simply submit all 3 hours.
Round up as necessary for easier calculation, but use a sense of judgment and fairness, remembering that the ARC works on a budget.