Quick FAQs

See also the ITS Knowledge Base page for details regarding various aspects of computing and training at Lycoming College.

  • QuickLink on left of Lycoming web site for Information Technology: www.lycoming.edu/its
  • Help Desk x4150 or help@lycoming.edu
  • 8 - 4:30 M-F, Student Help Desk during lab hours, Security at other times.

Direct Access to myLyco Portal (Faculty & Staff only), Outlook WebAccess, WebAdvisor and Moodle

  • Please use the "myLyco" link to the new portal which can be found in the top right corner of all pages on the Lycoming College web site. This will give you access to secure documents, handbooks, forms, etc. Use your regular user name and password. It is necessary to add “Lycoming\UserID” when accessing the new portal from off campus with a non-College computer.

    For direct access to services, you can use:

    For those employees needing off campus access to network files, please see our VPN instructions on the myLyco portal (requires password).

Outlook 2010 E-mail Standard

  • Windows client installed on office and lab computers.
  • Archive! Limited to 2 GB in live email; Archive should be on F Drive for back up.
  • Web access: mail.lycoming.edu.
  • Outlook functions: Calendar, Categories, Tasks, Mobile devices.
  • Viruses and Spyware are filtered before coming into the campus network. Still be suspicious of attachments (.exe) and links in your messages.
  • SPAM: Heuristics filter set to 5 of 10. Receive about 120,000 messages per day. Approximately 96% of incoming mail is being blocked.

Network / Internet

  • Single user name/password. Password remote management and reset.
  • Cisco-based network with FireWall & Packet Shaping. Allow downloads, but lower priority than e-mail and web browsing. No limit on individual user bandwidth, monitor for student abuse.
  • Personal network storage can be increased as needed. Archive on DVD/CD/RW or thumb drive on local, lab, or common computer.
  • Windows updates, NOD32 anti-virus/spyware, and applications controlled by central equipment.
  • Campus Manager: All computers must register periodically from all campus ports or wireless.

Moodle 1.9.12 E-Learning Standard

  • Library eReserves and Regular classes.
  • Over 100 courses online.
  • One-on-One assistance. Contact Diane Salamone.
  • http://moodle.lycoming.edu

Wireless

  • Registration only once with Campus Manager.
  • 11-50 MB shared versus 10 MB dedicated.
  • Academic Center: Library, Pennington Lounge classrooms, C & D sections, and computer labs.
  • Heim Science: All floors.
  • Wertz: Burchfield lounge, Jack's Corner, Jane Shultz Banquet Room, Dining Room.
  • All Residential Halls and Apartments.
  • Outside Quad, Long Hall, Fine Arts, Chapel, etc.
  • Please report "no signal" areas in buildings

Budget Process

  • Cycle: November for Faculty, December for Administrators, Committees Jan/Feb, Approval late April. Some lab & faculty purchases in April, bulk on July 1.
  • Letter to all directors, chairs, and faculty in November.
  • Think about software in labs for the next year. Policy is that all or at least a complete lab must be populated.
  • Plan needs including smaller devices (experimental equipment, USP devices, etc.).
  • Electronic devices, such as cell phones, etc. are blocked at the Administration & Planning when put into supply budgets. Should be in the annual budget.

Student Computing

  • Orientation: E-mail (500 MB), Webadvisor, network space, password reset, policies.
  • ResNet 18th year. Self-install. Technology Fee required.
  • Campus Manager: user authentication, bandwidth management, Windows updates, NOD32 Anti-virus/spyware mandatory.
  • Printing $.05/page after 600 pages per semester. Color 3X rate. Computers on ResNet not charged for local printing.
  • Labs: Requires login, network space automatically available, systems secured.
  • 200MB network space after logging in. Backed up nightly.
  • WebAdvisor : Grades seen immediately, Financial aid, Degree Audit, Room assignments, Class Schedule (no longer handed out), Freshman Orientation, etc.
  • Packetshaper: P2P, Bandwidth, and Virus violations.

Media Services

  • Most classrooms are equipped with permanent projectors.
  • Media Services: 7 days to schedule Mobile Equipment.
  • Overheads, screens, and network connections in every classroom.
  • Make mobile TV requests from Media Services: see web site for live cable locations. Most classrooms project video instead of having TV's.
  • Web cams by request.
  • Facility schedule is an online form and link under Campus Calendar.

Desktop / Software Standards

  • Save to "F" Drive (student "H") ITS does not recover local C drives by policy.
  • Archive on DVD, CD/RW or “thumb drive” after exceeding F Drive Space.
  • Network Printing: (No individual printers) Department charge-back. Paper supplied from Print Shop. Toner from Administration & Planning. Networked Color printers 3X B/W rate and Poster maker in Print Shop ($1.25/sq ft.)
  • Windows 7/Office 2010 on all office, lab and classroom computers.
  • Microsoft site license: Word, Excel, PowerPoint Access, Publisher.
  • NOD32 Anti-Virus/Spyware on all College and student computers.
  • Windows 7 updates pushed out from central servers to office desktops.
  • Microsoft Word for all documents. No Works or WordPerfect.
  • Internet Explorer 8/9 official support for WebAdvisor and web mail on PC. Support Firefox, Chrome, Safari when possible.
  • Outlook 2010 client for reading campus mail at userid@lycoming.edu. Not supporting Third-party e-mail clients using POP nor IMAP4.
  • Moodle is the standard for e-Learning.
  • SPSS 19 statistics is the standard.
  • Lab software must be purchased for every machine in one lab. Call Steve Caravaggio.
  • Clicker pilot project. Call Steve.

Telephone

  • Personal calls with TAC code.
  • Voice Mail access from on and off campus.
  • Use e-mail first (Student required to read College e-mail per Student Handbook). Student cell phones are often long distance.
  • Student cell number collected during Registration
  • Conference phone by request and multi-party.
  • Calling cards available for travel.
  • VOIP phone system – phone & VM guides online.

Teaching Facilities

  • Labs: 4 Windows 7, 1 Mixed Graphics Lab with Macintosh OSX 10.6, 1 Digital Media Lab with only Macintosh OSX 10.6. All have CD/DVD Burners and can save to network storage.
  • All labs accept "thumb drives."
  • Proxy Server for Library Database off campus.
  • Minimum of 30 days to get new software loaded in labs for testing and "reimaging" systems.
  • Call Steve Caravaggio in Computer Center to schedule labs for classes. Schedule posted in Academic Computing section of web site.

Personal Buys

  • Dell Laptop Initiative: see IT web site. 12% disc.
  • AICUP: Microsoft purchases for employees and students. www.selectstudent.com
  • Verizon 18% cell phone discount plan for personal use in 570 area code.

Administrative Computing

  • User Interface - Windows client link into Administrative Data, such as purchase orders.
  • WebAdvisor - Web link into Administrative Data.
    • Submitting grades, Degree Audit, Rosters, Payroll Timesheet Entry.
    • Student Locator, Personnel Info, Work Order Requests, Dept budgets, etc.
  • Budget Office rules under Business Office.

Web

  • Content change requests to Elizabeth Rhoads. News write-ups to Public Relations.
  • Design requests to Robert “Spyke” Krepshaw, Web Designer. Programs new templates, menu features, and new functions.
  • Adobe Contribute for users to change content on defined pages. Changing this year to a new content management system.
  • myLyco portal for internal documents and collaborative workgroups. Link on top banner.
  • Edit personal pages with site license for Microsoft Sharepoint Designer. Files located in F Drive. Example: www.lycoming.edu/~userID