|
TYPE OF PROBLEM |
CONTACT |
PHONE |
E-MAIL |
PRIMARY BACKUP |
| HARDWARE |
|
|
|
|
| PC
Hardware Problems |
Steve Caravaggio |
4153 |
caravagg |
Diane Salamone |
| PC
Software Problems |
Steve Caravaggio |
4153 |
caravagg |
Zack Lease |
| Printer
Hardware Problems |
Steve Caravaggio |
4153 |
caravagg |
Diane Salamone |
| Printer
Queue Problems |
Nikole Miller |
4150 |
millerni |
Cody Ensanian |
| Macintosh
Problems |
Diane Salamone |
4313 |
salamone |
Zack Lease |
|
|
|
|
|
| LABS |
|
|
|
|
| Software
in Labs |
Steve Caravaggio |
4153 |
caravagg |
Diane Salamone |
| Lab
Problems |
Diane Salamone |
4313 |
salamone |
Steve Caravaggio |
| Lab
Scheduling |
Steve Caravaggio |
4153 |
caravagg |
Nikole Miller |
| Lab
Consultants |
Diane Salamone |
4313 |
salamone |
Nikole Miller |
|
|
|
|
|
| GROUPWISE |
|
|
|
|
| Groupwise
Problems |
Nikole Miller |
4150 |
millerni |
Cody Ensanian |
| Groupwise
Passwords Faculty/Staff |
Nikole Miller |
4150 |
millerni |
Cody Ensanian |
| Groupwise
Passwords Students |
Nikole Miller |
4150 |
millerni |
Cody Ensanian |
|
|
|
|
|
| NOVELL |
|
|
|
|
| Novell
Login Problems |
Nikole Miller |
4150 |
millerni |
Cody Ensanian |
| Novell
Password Problems Fac/Staff |
Nikole Miller |
4150 |
millerni |
Cody Ensanian |
| Novell
Password Problems Students |
Nikole Miller |
4150 |
millerni |
Cody Ensanian |
|
|
|
|
|
| MULTIMEDIA |
|
|
|
|
| Audio
and Video Equipment |
Wayne Hughes |
4083 |
hughesw |
Nikole Miller |
| Borrowing
Projectors |
Wayne Hughes |
4083 |
hughesw |
Nikole Miller |
| Borrowing
Laptops |
Wayne Hughes |
4083 |
hughesw |
Nikole Miller |
| Bulletin
Board |
Wayne Hughes |
4083 |
hughesw |
Nikole Miller |
| Cable
Television |
Wayne Hughes |
4083 |
hughesw |
Nikole Miller |
| Satellite |
Wayne Hughes |
4083 |
hughesw |
Nikole Miller |
|
|
|
|
|
| TELEPHONE |
|
|
|
|
| Telephone
Problems |
Brigitte Brahms |
4074 |
brahms |
Nikole Miller |
| Voice
Mail |
Brigitte Brahms |
4074 |
brahms |
Todd Kilps
|
| Phone
Wiring |
Brigitte Brahms |
4074 |
brahms |
Todd Kilps
|
|
|
|
|
|
| DATATEL
SOFTWARE OR WEBADVISOR |
|
|
|
|
Intranet, Admin Data
HR,
AR, Budget, GL, Bookstore |
Dave Kelchner |
4149 |
kelchner |
|
| Student,
Residence Life, FA, DEV |
Dave Kelchner |
4149 |
kelchner |
|
|
WebAdvisor |
Dave Kelchner |
4149 |
kelchner |
Janet Payne |
|
|
|
|
|
| RESNET |
|
|
|
|
| Resnet
Problems |
Steve Caravaggio |
4153 |
caravagg |
Diane Salamone (software) |
|
|
|
|
Todd Kilps
(hardware) |
| Learning Moodle |
Diane Salamone |
4313 |
salamone |
Nikole Miller |
|
|
|
|
|
| TRAINING |
|
|
|
|
| Training |
Steve Caravaggio |
4153 |
caravagg |
Diane Salamone |
|
|
|
|
|
| POLICY |
|
|
|
|
| Policy
+ Strategic Planning |
Dave Heffner |
4278 |
heffner |
John Piper |
|
|
|
|
|
| NETWORK
INFRASTRUCTURE |
|
|
|
|
| Network
Cable/Jack Problem |
Nicole Franquet |
4081 |
franquet |
Todd Kilps
|
| Infrastructure
Planning |
Dave Heffner |
4278 |
heffner |
Nicole Franquet |
|
|
|
|
|
| WEB |
|
|
|
|
| Web
Master |
Lin Wei |
4160 |
wei |
Cody, Ensanian |
| Web
Design |
Lin Wei |
4250 |
wei |
Dave Heffner |
| Web
Policy |
Dave Heffner |
4278 |
heffner |
Lin Wei |
| FrontPage/Contribute/Dreamweaver |
Steve Caravaggio |
4153 |
caravagg |
Diane Salamone |
| Proximity Access/Fire Alarm |
Security |
4064 |
security |
|
