|
TYPE OF PROBLEM |
CONTACT |
PHONE |
E-MAIL |
PRIMARY BACKUP |
| DATATEL SOFTWARE OR WEBADVISOR |
|
|
|
|
| Datatel Administration |
David Kelchner |
4149 |
|
Janet Payne |
| HR, Payroll, Budget, GL, Accounts Payable, Purchasing, Student AR |
Janet Payne |
4151 |
|
David Kelchner |
Residential Life, Financial Aid, Registrar,
Admissions |
Jeremy Irwin |
4152 |
|
David Kelchner |
| WebAdvisor |
David Kelchner |
4149 |
|
Janet Payne |
| |
|
|
|
|
| GROUPWISE |
|
|
|
|
| Groupwise Problems |
Martha Ashenfelder |
4150 |
|
Cody Ensanian |
| Groupwise Passwords Faculty/Staff |
Martha Ashenfelder |
4150 |
|
Cody Ensanian |
| Groupwise Passwords Students |
Martha Ashenfelder |
4150 |
|
Cody Ensanian |
|
|
|
|
|
| HARDWARE |
|
|
|
|
| PC
Hardware Problems |
Steve Caravaggio |
4153 |
|
Diane Salamone |
| PC
Software Problems |
Steve Caravaggio |
4153 |
|
Zack Lease |
| Printer
Hardware Problems |
Steve Caravaggio |
4153 |
|
Diane Salamone |
| Printer
Queue Problems |
Martha Ashenfelder |
4150 |
|
Cody Ensanian |
| Macintosh
Problems |
Diane Salamone |
4313 |
|
Zack Lease |
|
|
|
|
|
| LABS |
|
|
|
|
| Software
in Labs |
Steve Caravaggio |
4153 |
|
Diane Salamone |
| Lab
Problems |
Diane Salamone |
4313 |
|
Steve Caravaggio |
| Lab
Scheduling |
Steve Caravaggio |
4153 |
|
Martha Ashenfelder |
| Lab
Consultants |
Diane Salamone |
4313 |
|
Martha Ashenfelder |
|
|
|
|
|
| MOODLE |
|
|
|
|
| Moodle Support |
Diane Salamone |
4313 |
|
Zack Lease |
| |
|
|
|
|
| MULTIMEDIA |
|
|
|
|
| Audio and Video Equipment |
Wayne Hughes |
4083 |
|
Martha Ashenfelder |
| Borrowing Projectors |
Wayne Hughes |
4083 |
|
Martha Ashenfelder |
| Borrowing Laptops |
Wayne Hughes |
4083 |
|
Martha Ashenfelder |
| Bulletin Board |
Wayne Hughes |
4083 |
|
Martha Ashenfelder |
| Cable Television |
Wayne Hughes |
4083 |
|
Martha Ashenfelder |
| Satellite |
Wayne Hughes |
4083 |
|
Martha Ashenfelder |
|
|
|
|
|
| NETWORK INFRASTRUCTURE |
|
|
|
|
| Network Cable/Jack Problem |
Nicole Franquet |
4081 |
|
Clinton Eppleman |
| Infrastructure Planning |
Dave Heffner |
4278 |
|
Nicole Franquet |
|
|
|
|
|
| NOVELL |
|
|
|
|
| Novell
Login Problems |
Martha Ashenfelder |
4150 |
|
Cody Ensanian |
| Novell
Password Problems Fac/Staff |
Martha Ashenfelder |
4150 |
|
Cody Ensanian |
| Novell
Password Problems Students |
Martha Ashenfelder |
4150 |
|
Cody Ensanian |
|
|
|
|
|
| POLICY |
|
|
|
|
| Policy & Strategic Planning |
Dave Heffner |
4278 |
|
John Piper |
|
|
|
|
|
| RESNET |
|
|
|
|
| Resnet Problems |
Steve Caravaggio |
4153 |
|
Diane Salamone (software) |
|
|
|
|
Clinton Eppleman (hardware) |
|
|
|
|
|
| TELEPHONE |
|
|
|
|
| Telephone
Problems |
Brigitte Brahms |
4074 |
|
Martha Ashenfelder |
| Voice
Mail |
Brigitte Brahms |
4074 |
|
Clinton Eppleman |
| Phone
Wiring |
Brigitte Brahms |
4074 |
|
Clinton Eppleman |
|
|
|
|
|
| TRAINING |
|
|
|
|
| Training |
Steve Caravaggio |
4153 |
|
Diane Salamone |
|
|
|
|
|
| WEB |
|
|
|
|
| Web
Master |
Lin Wei |
4160 |
|
Cody Ensanian |
| Web
Design |
Lin Wei |
4250 |
|
Dave Heffner |
| Web
Policy |
Dave Heffner |
4278 |
|
Lin Wei |
| FrontPage/Contribute/Dreamweaver |
Steve Caravaggio |
4153 |
|
Diane Salamone |
| Proximity Access/Fire Alarm |
Security |
4064 |
|
|
