TYPE OF PROBLEM

CONTACT

PHONE

E-MAIL

  PRIMARY BACKUP
DATATEL SOFTWARE OR WEBADVISOR
 
Datatel Administration Janet Payne
4151
  Jeremy Irwin
HR, Payroll, Budget, GL, Accounts Payable,
Purchasing, Student AR
Jeremy Irwin
4152
  Janet Payne

Residential Life, Financial Aid, Registrar,
Admissions

Bernard McFadden
4149
  Janet Payne
WebAdvisor Janet Payne

4151

  Jeremy Irwin
       
GROUPWISE
 
Groupwise Problems Martha Ashenfelder
4150
  Cody Ensanian
Groupwise Passwords Faculty/Staff Martha Ashenfelder
4150
  Cody Ensanian
Groupwise Passwords Students Martha Ashenfelder
4150
  Cody Ensanian
 
HARDWARE
 
PC Hardware Problems Steve Caravaggio
4153
  Diane Salamone
PC Software Problems Steve Caravaggio
4153
  Zack Lease
Printer Hardware Problems Steve Caravaggio
4153
  Diane Salamone
Printer Queue Problems Martha Ashenfelder
4150
  Cody Ensanian
Macintosh Problems Diane Salamone
4313
  Zack Lease
 
LABS
 
Software in Labs Steve Caravaggio
4153
  Diane Salamone
Lab Problems Diane Salamone
4313
  Steve Caravaggio
Lab Scheduling Steve Caravaggio
4153
  Martha Ashenfelder
Lab Consultants Diane Salamone
4313
  Martha Ashenfelder
 
MOODLE      
Moodle Support Diane Salamone
4313
  Zack Lease
       
MULTIMEDIA
 
Audio and Video Equipment Wayne Hughes
4083
  Martha Ashenfelder
Borrowing Projectors Wayne Hughes
4083
  Martha Ashenfelder
Borrowing Laptops Wayne Hughes
4083
  Martha Ashenfelder
Bulletin Board Wayne Hughes
4083
  Martha Ashenfelder
Cable Television Wayne Hughes
4083
  Martha Ashenfelder
Satellite Wayne Hughes
4083
  Martha Ashenfelder
 
NETWORK INFRASTRUCTURE
 
Network Cable/Jack Problem Nicole Franquet
4081
  Clinton Eppleman
Infrastructure Planning Dave Heffner
4278
  Nicole Franquet
 
NOVELL
 
Novell Login Problems Martha Ashenfelder
4150
  Cody Ensanian
Novell Password Problems Fac/Staff Martha Ashenfelder
4150
  Cody Ensanian
Novell Password Problems Students Martha Ashenfelder
4150
  Cody Ensanian
 
POLICY
 
Policy & Strategic Planning Dave Heffner
4278
  John Piper
 
RESNET
 
Resnet Problems Steve Caravaggio
4153
  Diane Salamone (software)
  Clinton Eppleman (hardware)
 
TELEPHONE
 
Telephone Problems Megan Eppleman
4074
  Martha Ashenfelder
Voice Mail Megan Eppleman
4074
  Clinton Eppleman
Phone Wiring Megan Eppleman
4074
  Clinton Eppleman
 
TRAINING
 
Training Steve Caravaggio
4153
  Diane Salamone
 
WEB
 
Web Master Robert Krepshaw
4250
  Cody Ensanian
Web Design Robert Krepshaw
4250
  Dave Heffner
Web Policy Dave Heffner
4278
  Robert Krepshaw
Sharepoint Designer/Contribute/Dreamweaver Steve Caravaggio
4153
  Diane Salamone
Proximity Access/Fire Alarm Security
4064