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If you are having problems logging in, please contact IT Services at 4150. A couple of items to
check first would be the time on the PC you are using. Make sure it is
set to the right time as well as the right time zone. Also, make sure
that your browser has cookies enabled. If you are unsure how to check
this setting, please call IT Services.
After your first successful login, you will be required to change your password. Your new password
must be 6 to 9 characters in length, and must contain at least 1 alpha
and 1 numeric character. If you are unable to remember your current
password, please contact IT Services and it can be reset for you.
Issue: 'too many submits' message. This may occur more often with the
Degree Audit/Program Evaluation option. This process is not
instantaneous and can take a moment to process. There is a progress
meter in the browsers status bar, usually located at the bottom of the
browsers window, that will indicate if something is or isn't happening.
Clicking on the submit button more than once will result in this
message. In this situation, rather than closing the browser window or
selecting the menu button, try clicking the logout button, whether or
not you are logged in, and then log back in and try again.
The current work flow with the My Advisees is somewhat clunky in that
for every process you submit, you always have to return to the menu. You
cannot use your back button from a DA report and select another
student/option. You must select the menu button from the report page and
return to the menu and reselect your advisees.
There is a timeout setting for security purposes as well as to
maintain resources. WA is not designed for a persistent connection. It
is not built to login and sit there for the day. It is designed to
login, get your information, and logout. The timeout is there so that
information can not be left unattended as well as to allow the resources
to be available to as many people that need to access the information.
It is recommended that you use the WebAdvisor buttons to maneuver around
WebAdvisor screens as opposed to the browsers Back/Forward buttons.
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